Contact & Support
Last updated 15 July 2026
Have a question, ran into a problem, or need help with a payment, delivery, or account issue? Reach us using the details below — we read every message.
Call us
Email support
Response time
What to include
To help us resolve your issue quickly, please include:
- The phone number or email your Cropify account is registered with.
- Your role (farmer, buyer, transporter, supplier, pathologist, offtaker, or admin).
- If it's about an order, delivery, or payment — the order/delivery ID if you have it (visible on the order/delivery detail screen).
- A short description of what happened, and what you expected to happen instead.
Urgent payment or security issues
If you believe your account has been compromised, or notice a wallet transaction you didn't make, email us immediately with "URGENT — Security" in the subject line. Don't share your password with anyone — Cropify staff will never ask for it.
Common questions
How do I get my money back if an order goes wrong?
Payments are held in escrow until you confirm delivery. If something's wrong, raise a dispute from the order screen within 48 hours of delivery — an admin reviews every dispute before any money moves.
Why is my verification still pending?
Identity verification is reviewed manually, usually within 1–3 business days. You'll get a notification the moment it's approved or if we need a clearer document.
How do I delete my account?
Go to Settings → Account → Delete Account. See our Privacy Policy for what happens to your data afterward.
I'm a supplier / offtaker / pathologist and want to join — how do I get verified for that role?
Sign up, select the relevant role, and complete the verification wizard for your role from your dashboard — it walks you through exactly which documents are needed.
Also see our Terms & Conditions and Privacy Policy.